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Questions & Answers

Welcome to JoyGREETS Customer Service. Here you can reference our policies and frequently asked questions. Our Customer Service team will be happy to give you further assistance on all other enquiries.

how to Order

Ordering
To make purchases on JoyGreets.com you do not need to register; however, we suggest you to create an account to get access to the services dedicated to our customers.

To easily browse our greeting cards catalog, select a category from the navigation menu or browse our selections on the homepage. To find something more specific, use our filters or the website search option.

On each product page you will find all information about the item. Click on the product image to zoom in and see all of the details.

  1. Add the product to your Shopping Bag – click “Add to bag”;
  2. Once you have finished shopping, click the “Proceed to Checkout” button in your Shopping Bag;
  3. Enter your email and your shipping address, click “Proceed”;
  4. Select a shipping method, click “Proceed”;
  5. Check details, select payment method and make a payment through one of the provided services. If you choose to pay with your credit or debit card via Stripe, click “Pay Now”. If you choose PayPal, click “Proceed to PayPal”. If you choose Google Pay or Apple Pay, click the appropriate button below;

You will receive a confirmation email shortly after with the details of your order. As soon as the order ships, we will notify you with another confirmation email.

No, you don’t. You can make purchases and check out as a guest everytime.

Until an order is concluded, items added to your shopping cart remain available on the website and can therefore be purchased by other customers. If this happens before you have completed your order, you will receive a notification that the items are no longer available.

Check your spam folder and make sure that joy@joygreets.com are in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications.

If this doesn’t work please contact us as there may be errors with the email address you registered with.

We are sorry, but once an order has been confirmed, it is processed automatically and cannot be canceled. However, it can be returned as indicated in our Return Policy.

Unfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details. To purchase additional items, you must place a new order. To return any items please refer to our Return Policy.

At the moment we’re only able to take orders online. This ensures nothing is lost in translation and makes it easier for us to keep track of orders.

Payments

Is it safe to pay on your site?

On JoyGreets, every purchase is made with maximum security through the use of PayPal, Stripe, Apple Pay, Google Pay, and the implementation of the most advanced encryption services (SSL). We only use secure connections, as indicated by the “https” URL prefix and the padlock symbol that appears in the browser’s address bar.

Purchasing on JoyGreets is for end consumers. Our prices are inclusive of VAT.

Shipping

When will my order be dispatched?
All cards are sent with regular post the next bussines day after ordering. (Note: Order processing time is subject to change prior to major holidays or due to inclement weather.) You will receive a confirmation email once your order has been dispatched.

Unfortunately, it is not possible to choose a specific date and time.

We ship all orders from the UK, typically using Royal Mail for delivery. Depending on the destination of your order, we may use other trusted couriers to ensure timely and safe delivery. Check the list of the countries we Do Not Ship due to logistical challenge.
In most cases, we do not provide tracking for orders, as offering tracking would significantly increase the cost of delivery. We aim to keep our shipping costs as affordable as possible for our customers, so we opt for standard shipping methods that don’t include tracking. However, if tracking is available for your order, we will provide you with the details.

If your order hasn’t arrived within the estimated delivery time, it may be delayed due to the following factors:

  • Mistyped or incorrectly formatted address
  • Customs and import restrictions
  • Failed delivery attempts (e.g., no one home to receive the order)
  • Postal strikes
  • Other adverse conditions (such as storms and natural disasters)

If there’s a significant delay, please contact us. If your order hasn’t been received within 30 days, we will be happy to send a replacement, except in cases of incorrect address.

Yes, you can have the card sent directly to someone else. Just enter their address at checkout instead of yours, and we’ll send it straight to them in a Kraft envelope, carefully packed — with your message or left blank, it’s up to you.
Yes, we currently don’t ship to certain countries due to logistical challenges. You can find the full list on our Shipping Policy page.

Returns

What is your return policy?
All of our products are made to order, so we cannot accept returns except in cases of defects or errors on our part during fulfilment or delivery. If you receive a damaged item or an incorrect order, please contact us immediately and provide a photo if possible. We will arrange for a replacement or refund as needed.
Please email us, quoting your order number and we’ll give you instructions on how to return your item(s).

We apologize if you had received a defective item from us. Please contact us with a snapshot of the product and we will get back to you as soon as we can.

Exchanges & Refunds

Can i exchange the purchased item(s)?

We don’t offer exchanges. You can, however, order the item again and return the one you don’t want, in appliance with Return policy.

If your order arrives damaged, misprinted, or with a defect caused by our print provider, we will offer a full refund or replacement at no cost to you. Please contact us within 14 days of delivery and include clear photos of the issue.

We do not offer refunds for reasons unrelated to print or fulfillment errors, such as a change of mind, ordering the wrong size, or providing an incorrect address.

Once your return is accepted, we’ll initiate a refund request. The time it takes for the funds to appear depends on your payment provider. You’ll receive a confirmation email when the refund is processed.

Refunds can only be issued to the original payment method used for the purchase.

My Account

Newsletter

Subscribe to our Newsletter and you can:

  • Be among the first to discover the latest news from JoyGreets;
  • Access promotions reserved exclusively for our customers.

You can subscribe from the Home Page, by entering your email address.

If you do not wish to receive our newsletter anymore, you can unsubscribe at any moment by clicking on the Unsubscribe link at the bottom of every Newsletter. This will open a webpage where you can confirm that you want to unsubscribe.

We ask you to consider that you may still receive several more communications before your request is fulfilled; we apologize for the inconvenience.

Try adding the “newsletter@joygreets.com” address to the safe senders list of your email account; this will prevent the anti-spam filter from blocking future newsletters. If this doesn’t work, contact us.

If you want to cancel your Account, please contact us. Our website is best viewed with the latest versions of the major desktop and mobile browsers. Make sure that you have installed the most updated versions of the browsers that you most frequently use. If you experience navigation problems, we suggest that you:
  • Eliminate any Cookies and Temporary Files from your computer;
  • Check that Javascript is enabled.
If the problem persists, please contact us with the following details:
  • Your operating system (Windows Vista, Mac OS X, etc.);
  • Internet browser version (Internet Explorer 9, Firefox, Safari,…);
  • Complete URL that you were trying to access, for example, https://joygreets.com.