Frequently Asked Questions
Welcome to JoyGreets Customer Service.
Here you can reference our policies and frequently asked questions. Our Customer Service team will be happy to give you further assistance on all other enquiries.
Ordering on JoyGreets
To make purchases on JoyGreets.com you do not need to register; however, we suggest you to create an account to get access to the services dedicated to our customers.
To easily browse our greeting cards catalog, select a category from the navigation menu or browse our selections on the homepage. To find something more specific, use our filters or the website search option.
On each product page you will find all information about the item. Click on the product image to zoom in and see all of the details.
How to order
- Add the product to your Shopping Bag – click “Add to bag”;
- Once you have finished shopping, click the “Proceed to Checkout” button in your Shopping Bag;
- Enter your email and your shipping address, click “Proceed”;
- Select a shipping method, click “Proceed”;
- Check details, select payment method and make a payment through one of the provided services. If you choose to pay with your credit or debit card via Stripe, click “Pay Now”. If you choose PayPal, click “Proceed to PayPal”. If you choose Google Pay or Apple Pay, click the appropriate button below;
You will receive a confirmation email shortly after with the details of your order. As soon as the order ships, we will notify you with another confirmation email.
Do I need to open an account?
No, you don’t. You can make purchases and check out as a guest everytime.
Why do items disappear from my shopping cart?
Until an order is concluded, items added to your shopping cart remain available on the website and can therefore be purchased by other customers. If this happens before you have completed your order, you will receive a notification that the items are no longer available.
Why haven't I received my confirmation email?
Check your spam folder and make sure that firstname.lastname@example.org are in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications.
If this doesn’t work please contact us as there may be errors with the email address you registered with.
Can I cancel my order?
We are sorry, but once an order has been confirmed, it is processed automatically and cannot be canceled. However, it can be returned as indicated in our Return Policy.
Can I change my order and add/remove other products?
Unfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details. To purchase additional items, you must place a new order. To return any items please refer to our Return Policy.
Can I order over the phone?
At the moment we’re only able to take orders online. This ensures nothing is lost in translation and makes it easier for us to keep track of orders.
Is it safe to pay on your site?
On JoyGreets, every purchase is made with maximum security thanks to the use of PayPal, Stripe, Apple Pay, Google Pay and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the “https” URL prefix and the lock symbol that appears in the browser’s address bar.
What about taxes?
Purchasing on JoyGreets is for end consumers. Our prices are inclusive of VAT.
When will my order be dispatched?
All cards are sent with regular post the next bussines day after ordering. (Note: Order processing time is subject to change prior to major holidays or due to inclement weather.)
You will receive a confirmation email once your order has been dispatched.
What are shipping costs?
We offer FREE worldwide standard shipping on all orders. However, you can choose the tracked letter option – €4.99.
Can I choose a delivery date/time?
Unfortunately, it is not possible to choose a specific date and time.
Where do you ship my order from?
We ship all orders from our warehouse in Sofia, Bulgaria (EU).
1415, Bulgaria, Sofia,
Momino Venche, 29-8
Do you ship to the UK, USA, Canada, Australia, New Zealand?
Yes! We’re located in the EU and offer FREE worldwide shipping.
Check the list of the countries we Do Not Ship due to logistical challenge.
Tracked Letter (Option) – € 4.99
On the checkout you can select the tracked letter option. All letters are tracked on Bulgarian Posts’ website https://www.bgpost.bg/en until they are dispatched from Bulgaria. After that, they are tracked on the official website of the destination postal operator.
What should I do if my order hasn’t been delivered yet?
If your order has not been delivered within the estimated period, we suggest that you check that the address indicated for the delivery is correct.
For further assistance, please contact us. We will be happy to assist you.
Can I send a card to a different address?
Yes, we offer such an option “Send direct to recipient” along with printed message.
At this time we are unable to ship orders to these countries.
What is your return policy?
We work according to the EU Directive on Consumer Rights. You can return the printed item purchased on JoyGreets.com within 14 days of the delivery date, except customized products. Here’s how:
- Make sure the merchandise you wish to return is in its original package and condition, otherwise we will be unable to accept your return and issue a refund.
- Please email us, quoting your order number and attach return form.
- Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Please note: It is the customer’s responsibility to pay the postage costs for returns. In the unlikely event of the wrong card being sent to you, or if it is faulty or damaged, please email us and we will be happy to correct this ASAP!
What is your return address?
Our address is: 1415, Bulgaria, Sofia, Momino Venche, 29-8
Please email us, quoting your order number and we’ll give you instructions on how to return your item(s).
I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact us with a snapshot of the product and we will get back to you as soon as we can.
Can i exchange the purchased item(s)?
We don’t offer exchanges. You can, however, order the item again and return the one you don’t want, in appliance with Return policy.
How long does it take for a refund?
The time needed to process your refund may vary based on the payment method used. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
- Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email.
- PayPal: You will see the refund in your PayPal account within 24 hours of the confirmation email.
Can I receive refund on a credit card that is different from the one I used for the order?
For security reasons, we cannot refund a credit card that is different from the one used for the purchase.
Subscribe to our Newsletter and you can:
- Be among the first to discover the latest news from JoyGreets;
- Access promotions reserved exclusively for our customers.
You can subscribe from the Home Page, by entering your email address.
How can I unsubscribe from your Newsletter?
If you do not wish to receive our newsletter anymore, you can unsubscribe at any moment by clicking on the Unsubscribe link at the bottom of every Newsletter. This will open a webpage where you can confirm that you want to unsubscribe.
We ask you to consider that you may still receive several more communications before your request is fulfilled; we apologize for the inconvenience.
I don't receive your Newsletter. What should I do?
Try adding the “email@example.com” address to the safe senders list of your email account; this will prevent the anti-spam filter from blocking future newsletters. If this doesn’t work, contact us.
How can I delete my account?
If you want to cancel your Account, please contact us.
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If the problem persists, please contact us with the following details:
- Your operating system (Windows Vista, Mac OS X, etc.);
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